We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with detailed photos of the product and the defect. You can send the photos you consider defective to:
Upon receipt of the details defective product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund, a replacement or a repairing process as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. If a minor repair is needed, our assemble team will contact you in a reasonable time period.
Thanks for purchasing our products at www.fermendi.com operated by FERMENDI.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 3 calendar days of your purchase.
After the 3-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to ensure it fits your needs.
If you have any additional questions or would like to request a refund, feel free to contact us.